Of course it's fair to want that. The open source world is largely a trade-off... most of the software is free, and so it comes with a money-back warranty. If you don't like something, fix it. Or at the very least, file a bug report.
The closed source world is the opposite. You pay, sometimes through the nose, for software, and you have every right to expect that software to perform well, and serve your needs. If it doesn't ask for your money back, and never buy software from there again. You probably won't get your money back (you opened the package! You are now subject to our almighty EULA, and you will never get your money back because we think you are pirate scum trying to steal our software!) but you can at least stop giving them money. Microsoft never gets any of my money anymore. Neither does Sony. I vote with my wallet, in true capitalistic fashion.
Now if modern Linux is too dificult for you... I'm befuddled. There's not much out there that isn't easy to use. Web browsing, IM, e-mail, feed aggregation, music, movies, games, office suite.... Linux is all grown up, and ready to go. Some distros are more user-friendly than others, but if you find the right one for you, Linux generally gives me *fewer* headaches than Windows does. And it doesn't try to control me or my computer. It lets me call the shots.